Terms of service

Last updated: 24th September 2026

These Terms of Service (“Terms”) govern your access to and use of www.mesmara.com, our online store, and related services (collectively, the “Services”) provided by Mesmara Botanics Private Limited (“Mesmara”, “we”, “us”, “our”).

By accessing our website or placing an order, you agree to these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Refund Policy. If you do not agree with these Terms, please do not use our Services.

1. Company Details

Legal entity: Mesmara Botanics Private Limited

Address:
Plot No: B-26/A, SY No: 215, 229, 230, 231 & 232/Part
BHEL Ancillary Industrial Estate,
Ramachandrapuram, Sangareddy District,
Hyderabad, Telangana – 502032, India

Email: sales@mesmara.com
Phone: +91 7337338383

2. Eligibility and User Responsibilities

You must be at least 18 years old and legally capable of entering into a binding contract under applicable Indian law to place orders through our website.
You agree that the information provided by you, including your name, address, phone number, email address, and payment information, is accurate and complete.
You agree to use our website and Services only for lawful purposes and in accordance with these Terms and applicable laws.

3. Products and Product Information

Mesmara sells cold-pressed edible oils, herbal powders, and other food, wellness, and related products.
We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, packaging information, and other information displayed on the website are accurate.
Product colours, appearance, packaging, labels, and other visual details may vary from images shown on the website.
As our products may be natural and minimally processed, reasonable variations in colour, aroma, taste, texture, consistency, or natural sedimentation may occur and do not necessarily indicate a product defect.
We reserve the right to correct typographical, pricing, product description, inventory, or other errors and may cancel affected orders where necessary, with an appropriate refund where applicable.

4. Product Use and Safety

Products purchased through our website should be used only for their intended purpose and in accordance with the product label and instructions.
Product information provided on our website is for general informational purposes and is not intended to constitute medical advice, diagnosis, or treatment.
If you have allergies, medical conditions, dietary restrictions, or other health concerns, you should consult an appropriate healthcare professional before using a product where necessary.
Individual experiences may vary, and Mesmara does not guarantee any particular health or wellness outcome unless expressly required by applicable law.

5. Pricing, Taxes and Promotions

Prices are displayed in Indian Rupees (INR). Applicable taxes, shipping charges, and other charges will be displayed at checkout where applicable.
We reserve the right to change prices, product availability, promotions, discounts, and offers at any time.
Price or promotional changes will not affect orders that have already been accepted and confirmed, except where an obvious pricing or technical error has occurred.
Promotional offers, discount codes, and coupons may have additional terms, validity periods, minimum order values, product exclusions, or other conditions.

6. Orders and Order Acceptance

Placing an order through our website constitutes an offer by you to purchase the selected products.
An order is subject to product availability, payment confirmation, address/serviceability checks, and other applicable verification.
We reserve the right to accept, reject, cancel, or modify an order where reasonably necessary, including due to stock shortages, pricing or technical errors, payment issues, suspected fraud, or delivery restrictions.
If we cancel an order after payment has been received, we will process an applicable refund to the original payment method or another appropriate method.

7. Payments

Payments may be processed through third-party payment gateways and payment service providers, including cards, net banking, UPI, wallets, and Cash on Delivery (where available).
By making a payment, you confirm that you are authorized to use the selected payment method.
Your use of third-party payment services may also be subject to the terms and privacy policies of those providers.
We may cancel or restrict an order in the event of payment failure, chargeback, suspected fraud, or unauthorized payment activity.

8. Shipping and Delivery

Shipping, delivery timelines, charges, serviceable locations, delivery attempts, and related matters are governed by our Shipping Policy.
Estimated delivery timelines are indicative and may vary depending on the destination, courier availability, weather, public holidays, operational issues, or circumstances beyond our reasonable control.
You are responsible for providing an accurate and complete delivery address, phone number, and pin code.

9. Returns, Replacements and Refunds

Returns, replacements, cancellations, and refunds are governed by our Returns & Refund Policy.
Due to the consumable nature of our products, returns are limited to eligible circumstances specified in that Policy, such as damaged, defective, incorrect, or missing products.
Customers may be required to provide photographs, videos, order details, batch information, and other evidence to support a claim.
By placing an order, you agree to the conditions and timelines specified in our Returns & Refund Policy.

10. Cancellation

Orders may generally be cancelled before dispatch, subject to our Returns & Refund Policy and the operational status of the order.
Once an order has been processed or dispatched, cancellation may not be possible.
Cancellation requests should be submitted as soon as possible using the contact details provided on our website.

11. Intellectual Property

All content on our website, including text, product descriptions, photographs, graphics, logos, trademarks, designs, icons, videos, and other materials, is owned by or licensed to Mesmara and is protected by applicable intellectual property laws.
You may access and use the website for personal and lawful purposes.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.
“Mesmara”, our logos, product names, and other brand elements may not be used without our prior written consent.

12. Reviews and User Content

Where our website allows you to submit reviews, ratings, comments, photographs, or other content:

You must ensure that the content submitted by you is truthful and does not infringe any third-party rights or violate applicable law.
You must not submit content that is unlawful, abusive, defamatory, misleading, fraudulent, offensive, or harmful.
By submitting User Content, you grant Mesmara a non-exclusive, royalty-free, worldwide right to use, reproduce, display, adapt, and publish that content for business, promotional, and marketing purposes, subject to applicable law.
We reserve the right to remove or decline to publish content that violates these Terms or applicable law.

13. Prohibited Activities

You must not:

Use our website for unlawful, fraudulent, or unauthorized purposes.
Attempt to gain unauthorized access to our website, systems, accounts, or databases.
Introduce viruses, malware, or other harmful code.
Interfere with or disrupt the operation or security of our website.
Use bots, scraping tools, or automated systems to access or copy website content without our prior written permission.
Misuse promotional offers, discount codes, payment systems, or other website features.
Engage in activities that may harm Mesmara, our customers, our systems, or our reputation.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment gateways, applications, logistics providers, or other services.

These third-party services are operated independently and may have their own terms and privacy policies. Mesmara is not responsible for the content, availability, security, or policies of third-party services except to the extent required by applicable law.

15. Disclaimer of Warranties

To the extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

The website will always be available or uninterrupted.
The website will be completely free from errors or technical issues.
All information displayed on the website will always be completely accurate or current.
Delivery will occur within any particular estimated timeframe.

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Mesmara, its directors, employees, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or Services.

To the extent permitted by law, our total liability in relation to a particular order or product will not exceed the amount actually paid by you for the product or order giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

17. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Mesmara, its directors, employees, agents, and affiliates from claims, losses, liabilities, and reasonable expenses arising from:

Your misuse of our website or Services.
Your violation of these Terms or applicable law.
Your violation of the rights of any third party.

18. Privacy

Our collection and use of personal information are governed by our Privacy Policy, which forms part of these Terms.

By using our website, you acknowledge that your information may be collected, used, stored, and processed as described in our Privacy Policy and as permitted by applicable law.

19. Suspension or Termination

We may suspend or restrict access to our website or Services where reasonably necessary, including in cases involving suspected fraud, unlawful activity, misuse of the website, or violation of these Terms.

Provisions relating to intellectual property, disclaimers, limitation of liability, indemnity, governing law, and other provisions that are intended to survive termination will continue to apply.

20. Changes to Our Services and These Terms

We may modify, suspend, or discontinue any part of our website or Services at any time.

We may also update these Terms from time to time. The “Last updated” date at the top will be revised when changes are made.

Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

21. Governing Law and Jurisdiction

These Terms and your use of our Services are governed by the laws of India.

Subject to applicable law, courts having jurisdiction in Hyderabad, Telangana, India shall have jurisdiction over disputes arising from or relating to these Terms or your use of our Services.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

23. Waiver

Our failure to enforce any provision of these Terms will not constitute a waiver of our right to enforce that provision or any other provision in the future.

24. Contact Us

For questions, concerns, or feedback regarding these Terms or our Services, please contact:

Mesmara Botanics Private Limited
Plot No: B-26/A, SY No: 215, 229, 230, 231 & 232/Part
BHEL Ancillary Industrial Estate,
Ramachandrapuram, Sangareddy District,
Hyderabad, Telangana – 502032, India