Shipping policy

Last updated: 24th September 2026

This Shipping Policy (“Policy”) explains how Mesmara Botanics Private Limited (“Mesmara”, “we”, “us”, “our”) handles order processing, dispatch, delivery, and related matters for purchases made through www.mesmara.com and any associated online store.

By placing an order with us, you agree to the terms of this Policy, which should be read together with our Terms of Service, Privacy Policy, and Returns & Refund Policy.

1. Serviceable Locations

  • We currently ship to selected pin codes within India, as displayed or validated at checkout.

  • If your pin code is not serviceable or requires special handling, you will be informed at checkout or contacted by our team.

  • We do not currently ship internationally unless specifically mentioned on the website.

2. Order Processing Time

  • Orders are typically processed within 1–2 business days from the date of successful payment and order confirmation, excluding Sundays and public holidays.

  • During peak seasons, promotional campaigns, festivals, or unforeseen circumstances, processing times may be longer. Any such delays will be communicated where reasonably possible.

  • Orders placed after any applicable cut-off time specified on the website may be treated as received on the next business day.

3. Dispatch and Estimated Delivery Time

  • Once processed, orders are handed over to our logistics and courier partners for delivery.

  • Typical estimated delivery timelines after dispatch are:

    • Within Telangana and nearby states: 3–5 business days

    • Other serviceable locations in India: 4–7 business days

  • These timelines are estimates only and may vary depending on the delivery location, courier availability, local restrictions, weather conditions, operational issues, or force majeure events.

You can track your shipment using the tracking ID and link provided through email, SMS, or WhatsApp, where available.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you confirm your order.

  • We may offer free shipping above a specified order value or as part of promotional campaigns. Such offers will be clearly communicated on the website and may be subject to conditions such as minimum cart value, specific regions, or limited promotional periods.

  • Any additional charges imposed by courier partners or applicable authorities, including remote-area or special-handling charges, may be applicable and will be communicated where reasonably possible.

5. Order Confirmation and Status Updates

  • After placing an order, you will receive an order confirmation through email, SMS, or WhatsApp, where enabled, containing your order details.

  • You will receive shipping confirmation and tracking details once your order has been dispatched.

  • You may also check your order status by logging into your account, where available, or by using the tracking link provided by us or our logistics partner.

6. Delivery Attempts and Customer Responsibility

  • Our courier partners will attempt delivery to the shipping address provided by you at checkout.

  • It is your responsibility to ensure that the shipping address, contact number, email address, and pin code provided with the order are accurate and complete.

  • If the courier is unable to deliver the order due to an incorrect or incomplete address, repeated unsuccessful delivery attempts, recipient unavailability, refusal to accept the parcel, or other reasons attributable to the customer, the shipment may be returned to us.

  • In such cases, we may, at our discretion:

    • Reship the order, subject to applicable additional shipping charges; or

    • Cancel the order and process a refund after deducting applicable shipping and handling costs, in accordance with our Returns & Refund Policy.

7. Delivery Inspection and Damage at Delivery

We strongly encourage you to inspect the package at the time of delivery.

If the package appears visibly damaged, leaking, tampered with, or opened, you may:

  • Refuse to accept the delivery; and

  • Immediately inform us through email or phone with your Order ID and, where possible, clear photographs or videos of the package and shipping label.

If you accept a visibly damaged or tampered parcel, please take photographs or videos of the package before opening it and report any product damage, leakage, or discrepancy within the timeline specified in our Returns & Refund Policy.

8. Delays Beyond Our Control

While we work with established logistics and courier partners, delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, extreme weather, floods, or accidents

  • Strikes, lockdowns, government restrictions, or regulatory measures

  • Transportation disruptions

  • Operational issues at courier hubs

  • Last-mile delivery constraints

  • Public holidays or unusually high order volumes

In such cases, we will make reasonable efforts to keep you informed, but we will not be responsible for delays caused by circumstances beyond our reasonable control.

9. Undelivered or Lost Shipments

  • If your shipment is marked “delivered” by the courier but you have not received it, please contact us within 48 hours of the delivery status update so that we can coordinate with the courier for investigation.

  • If a shipment is confirmed by the courier to have been lost or undeliverable due to courier error, we may, at our discretion:

    • Reship the order at no additional cost; or

    • Provide a refund in accordance with our Returns & Refund Policy.

Our ability to resolve such cases may depend on timely reporting and cooperation from the customer and courier, including reasonable verification with building security, reception, neighbours, or other relevant persons where applicable.

10. Change of Shipping Address

  • Requests to change the shipping address after placing an order will be considered only if the order has not yet been dispatched.

  • To request an address change, contact us as soon as possible with your Order ID and the updated address.

  • Once an order has been dispatched, an address change may not be possible.

  • If delivery fails because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

11. Cash on Delivery (COD), If Offered

  • If Cash on Delivery (COD) is offered for selected pin codes or orders, the applicable terms, including minimum or maximum order value, serviceable areas, and any additional charges, will be displayed at checkout.

  • Please ensure that you have the required amount or otherwise follow the payment instructions provided by the courier at the time of delivery.

  • Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability for the customer, address, or account.

12. Partial Shipments

  • In some cases, due to product availability, packaging requirements, warehouse operations, or other logistical considerations, an order may be shipped in multiple parcels.

  • You will be notified where reasonably possible if your order is split into multiple shipments.

  • Separate tracking details may be provided for each shipment.

  • Shipping charges will be applied as communicated at checkout. Partial shipments will not change the overall shipping charge unless specifically stated.

13. Delivery Partner and Contact

  • Deliveries are carried out through logistics and courier partners selected by Mesmara, which may vary depending on the delivery location, order size, and service availability.

  • Courier personnel may contact you using the phone number provided at checkout to coordinate delivery, if required.

  • Mesmara is not responsible for the independent acts, omissions, or operational policies of third-party courier partners, but we will make reasonable efforts to assist with delivery-related concerns.

14. Shipping During Offers and Peak Periods

  • During sales, festivals, promotional campaigns, product launches, or other periods of high order volume, order processing and delivery timelines may be extended.

  • Any special conditions or cut-off dates for delivery before specific occasions or festivals will be communicated on the website where reasonably possible.

  • Customers are encouraged to place time-sensitive orders sufficiently in advance to account for possible courier or operational delays.

15. Reference to Returns & Refund Policy

  • Claims relating to damaged products, leaking products, defective products, wrong products, missing products, or non-delivery must be raised in accordance with our Returns & Refund Policy.

  • Customers may be required to provide photographs, videos, order details, delivery information, batch details, or other supporting evidence.

  • Eligibility for replacement or refund will be determined in accordance with our Returns & Refund Policy and applicable law.

  • The reporting timelines specified in our Returns & Refund Policy will apply to eligible claims.

16. Policy Updates

We may update or modify this Shipping Policy from time to time to reflect changes in our logistics partners, shipping processes, legal requirements, products, or business practices.

When we make changes, we will revise the “Last updated” date at the top of this Policy. The updated Policy will become effective upon being posted on our website.

For the most current version of our Shipping Policy, please refer to www.mesmara.com.

17. Contact Us

For any questions, concerns, or assistance regarding shipping and delivery, please contact:

Mesmara Botanics Private Limited
Plot No: B-26/A, SY No: 215, 229, 230, 231 & 232/Part
BHEL Ancillary Industrial Estate,
Ramachandrapuram, Sangareddy District,
Hyderabad, Telangana – 502032, India

Email: sales@mesmara.com
Phone: +91 7337338383

Please include your Order ID and registered contact details in all shipping-related communications.